what do I offer?

I design and deliver human-centric experiences that foster belonging, trust, and meaningful connection. With a background in community management, customer experience strategy, and cross-functional project leadership, I support brands, startups, and social impact teams in creating systems that strengthen community bonds, boost customer engagement, and create meaningful interactions.

• Community activation & engagement for remote teams and digital nomads
   
• Customer experience design, including journey audits, onboarding flows & retention strategies
  
• Project & operations management within agile, cross-functional teams
   
• Inclusive facilitation & community rituals that turn users into advocates

• Customer journey audits & experience blueprints
   
• Community playbooks, onboarding systems & volunteer handbooks
   
• Sprint planning & team coordination tools
   
• Engagement frameworks rooted in company values & user feedback

My approach is grounded in research on social belonging and user psychology, ensuring every solution fosters engagement and meaningful connection.