experience

Mexico - 11/2024 - Present

Casa Flow is a coliving and coworking space that nurtures a community of remote-working expats while fostering connections with local projects and initiatives.

• Community Management: Fostering engagement through weekly events, shared rituals, and initiatives that foster belonging while building bridges with the local community
• Co-Creative Experience Management: Embedding customer feedback into both business operations and daily life, shaping a needs-driven, customer-centric coliving experience
• Operations Management: Overseeing daily operations to deliver a seamless, inclusive customer experience - boosting monthly leads and driving rebooking interest

Mexico | Spain - 03/2024 - 11/2024

Career break focused on MSc completion, personal growth, and career realignment.

• Volunteered in various community management roles, gaining hands-on experience in fostering connected environments
• Conducted research for MSc thesis on the economic impact of digital nomadism in the Global South, alongside continued exploration of social psychology and belonging
• Completed a 200-hour Yoga Teacher Training and led yoga and meditation sessions in both English and Spanish

Remote | United States - 02/2023 - 12/2023

Enabled the development and launch of an EdTech program delivering personalized customer experience. (GT School rebranded as LearnWith.AI in December 2023)

Highlighted Contributions:

• Cross-Functional Team Management: Coordinated cross-functional teams (engineering, marketing, product) to deliver 3 AI EdTech program features
• Customer Journey Optimization: Built KPI dashboards (Tableau) to track customer data, optimize customer experience, and launch 2 process improvement projects
• Customer Support: Managed onboarding and support shifts, improving customer-facing materials and reducing response times by 50%

Key Technical Skills: Figma, Miro, Google Sheets, Salesforce, Zendesk, Jira

Vienna, Austria | Global Operations - 07/2022 - 12/2022

Managed end-to-end projects for global initiatives to drive customer engagement, enablement, and product adoption across 20+ markets.

Highlighted Contributions:

• CX Project Management: Coordinated cross-functional teams to enhance customer experience, UX research, and retention strategies, launching 2 successful UX initiatives within 2 quarters
• Customer-Centric Product Development: Conducted surveys and interviews to refine CX strategy and customer-facing materials, increasing NPS scores
• Data-Driven CX Optimization: Built KPI dashboards (Tableau) to analyze customer segments, restructure journeys, and focus on high-value users

Key Technical Skills: HubSpot, Figma, Google Workspace, Tableau, Excel

Budapest, Hungary | EU Operations - 02/2020 - 07/2021

Supported 10+ projects across various sectors, ensuring alignment of client needs with strategies.

Highlighted Contributions:

• Process Optimization: Improved internal operations for a client by identifying pain points through employee interviews and surveys, delivering a tailored transformation plan
• Market Research: Conducted customer interviews and analyzed processes across sectors and markets to uncover improvement areas, growth opportunities, and best practices for multiple projects
• Business Development: Analyzed business operations and designed tailored customer acquisition strategies to support clients’ service refinement

Key Technical Skills: Microsoft Office, PowerBI, Alteryx, Google Workspace