Professional experience

Mexico - 11/2024 - Present

Casa Flow is a coliving and coworking space that nurtures a community of remote-working expats while fostering connections with local projects and initiatives.

• Community Management: Fostering engagement through weekly activities, supporting a sense of belonging and integration with local communities
• Operations Management: Managing daily operations to ensure a seamless customer experience and an inclusive coliving environment, supporting a sustainable business model

Mexico | Spain - 03/2024 - 11/2024

Career break to complete my MSc and prioritize personal growth, seeking opportunities to enhance skills in CX strategy & community management.  

• Completed a 200-hour Yoga Teacher Training in Guatemala.
• Volunteered at Co404 Coliving/Coworking in Mexico, teaching yoga (in both English and Spanish), supporting operations, and community management.
• Conducted research for my MSc final assignment, exploring the economic impact of digital nomadism in the Global South.
• Continued serving communities at Cactus Coliving in Tenerife through yoga teaching and volunteering.

Remote | United States - 02/2023 - 12/2023

Enabled the development and launch of an AI-driven EdTech program delivering a personalized customer experience. (GT School rebranded as LearnWith.AI in December 2023)

Highlighted Contributions:

• Cross-Functional Team Management - Oversaw 3 product domains and coordinated international, cross-functional teams to drive strategic planning, agile development, and product launches
• Customer Journey Optimization - Mapped and optimized the customer journey, cutting response times by 50% through process improvements
• Customer Support - Enhanced customer communication to resolve 2 recurring student issues and improve satisfaction and retention
• AI-Powered Product Management - Designed and launched 3 AI-driven products within 2 Qs by creating user flows, product specs, and AI prompts, delivering scalable, personalized products

Key Technical Skills: Figma, Miro, Google Sheets, Salesforce, Zendesk, Jira

Vienna, Austria | Global Operations - 07/2022 - 12/2022

Managed end-to-end projects for global initiatives to drive customer engagement, enablement, and product adoption across 20+ markets.

Highlighted Contributions:

• Project Management & Strategy Enablement - Delivered 3 global strategic projects within 2 Qs with international teams, including a company-wide tutor engagement strategy
• E2E & User-Centric Product Dev. -  Designed and launched a co-creative UI/UX strategy using Figma prototyping, A/B testing, and user feedback, prioritizing customer enablement to boost satisfaction
• Cross-Functional Collaboration -  Aligned Strategy, Data, UX, and Customer Success teams to implement solutions using Agile Scrum 
• Data-Driven CX Optimization -  Created Tableau dashboards to analyze tutor lifecycle engagement, streamline CRM processes, and automate key tasks

Key Technical Skills: HubSpot, Figma, Google Workspace, Tableau, Excel

Budapest, Hungary | EU Operations - 02/2020 - 07/2021

Supported 10+ projects in strategy & operations, digital transformation, and technology enablement. 

Highlighted Contributions:

• Process Optimization - Improved internal operations for a client by identifying pain points through employee interviews and surveys, delivering a transformation plan
• GTM Strategy Creation - Conducted product-market fit and use case analyses, and developed a GTM strategy for 3 telecom product areas
• Market Research - Conducted 30+ interviews and analyzed processes across European telecom providers to identify gaps and best practices
• New Product Development - Acquired 2 new business partners for a new PwC venture by supporting the Business Development team with the sales plan

Key Technical Skills: Microsoft Office, PowerBI, Alteryx, Google Workspace